Delivery & Shipping Policy

Thank you for shopping with Jewelhighs. We are committed to delivering your artificial jewellery safely and on time. Please read our Delivery & Shipping Policy carefully.

1. Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During festive seasons, promotional events, or high-demand periods, processing times may be slightly longer.

2. Shipping Timeline

Estimated delivery timelines are:

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 4–7 business days
  • Remote Areas: 5–10 business days

Please note that delivery times are estimates and may vary depending on your location and courier service availability.

3. Shipping Charges

  • Free Shipping may be available on eligible orders, as displayed on our website.
  • If applicable, shipping charges will be calculated and shown during checkout before payment.

4. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation via Email or SMS.
  • A tracking number and courier details to monitor your shipment.

You can use the tracking number to check your delivery status on the courier partner's website.

5. Delivery Partners

We work with trusted courier partners to ensure safe and timely delivery across India.

Courier partners may vary depending on your delivery location.

6. Delivery Address

Customers are responsible for providing complete and accurate shipping information, including:

  • Full Name
  • Mobile Number
  • House/Flat Number
  • Street Address
  • Landmark (if applicable)
  • City
  • State
  • PIN Code

Jewelhighs is not responsible for delays or failed deliveries due to incorrect or incomplete address details.

7. Delivery Attempts

Our courier partners will typically make 2–3 delivery attempts.

If the package cannot be delivered after the maximum number of attempts due to customer unavailability or an incorrect address, the order may be returned to us.

Additional shipping charges may apply for reshipping the order.

8. Delayed Delivery

While we strive to deliver every order on time, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Transportation disruptions
  • High order volumes
  • Courier operational issues

Jewelhighs is not liable for delays caused by circumstances beyond our control.

9. Damaged Package

If your package appears damaged upon delivery:

  • Do not accept the package if it is severely damaged or tampered with.
  • Contact our customer support immediately.
  • Share clear photos of the package and product, along with an unboxing video if available, to help us investigate the issue.

10. Lost Shipments

If your order has not been delivered within the estimated timeframe, please contact our support team.

We will coordinate with the courier partner to locate your shipment and provide a suitable resolution if it is confirmed lost in transit.

11. International Shipping

Currently, Jewelhighs ships only within India.

If international shipping becomes available in the future, this policy will be updated accordingly.